✦Money Back

Amazon FBA reimbursements:
Get your money back.

Amazon loses stock, misses returns and charges the wrong fees. Money Back checks every day what Amazon owes you, writes the claim for you and keeps an eye on the deadlines. You file with one click yourself, with no commission. Or our team does it for 15% of what comes back.

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No credit card Official Amazon API Hosted in Frankfurt
Explained in 30 seconds
The problem

Across millions of shipments Amazon makes mistakes: stock gets lost in the warehouse, returns never arrive, fees are wrong. Much of it is only reimbursed if you notice and claim in time, often within 60 days.

What Sellercore does

Money Back reconciles your Amazon reports every day, finds open claims in eight categories, estimates the amount and writes the claim text for every case.

What you get

You recover money that would otherwise expire: filed yourself with no commission, or with our service, paid only on success.

A good fit if …
  • you ship stock through FBA.
  • you have no time to reconcile reports by hand.
  • you want to do the work yourself or hand it off completely.
At a glance

What is open, what expires soon, what is back.

The overview shows you straight away how much money Amazon is likely to owe you, which cases you can file now and which deadlines expire soon. Cases that Amazon is still reviewing appear with the date from which they can be filed.

  • Estimated open amount across all categories
  • Cases with a deadline in the next 14 days first
  • Money recovered per period
What Money Back finds

Eight ways Amazon can owe you money.

Every category has its own evidence and its own deadlines. Money Back checks all of them every day and only shows you what is still open.

Inventory ledgerLost
Warehouse FRA3−2 units
Reimbursed0

Damaged and lost

FBA stock that Amazon lost or damaged in the warehouse and has not reimbursed yet.

Customer refunded Item returned
Since refund74 days

Returns

Customer returns that never reached the warehouse or were damaged by Amazon or the carrier.

Shipment FBA15M…
Shipped120
Received112
Shortage8

Inbound shortages

Shipments to Amazon where fewer units were received than shipped.

FBA fulfilment fee+53 %
€3.19→€4.87
Re-measured0,6 → 2,1 kg

FBA fees

FBA fulfilment fees that jumped suddenly, often because of a wrong re-measurement of your products.

Item value€18.40
Reimbursed€9.10
Gap€9.30

Reimbursement gap

Reimbursements that Amazon paid below the value of your goods.

Removal to you
Requested40
Arrived36
Missing4

Removals

Removals from the FBA warehouse to you that did not arrive in full.

Customer refunded€24.99
Charged to you€29.99
Overcharged€5.00

Customer refunds

Buyer refunds where Amazon charged you more than the customer was refunded.

Category: Kitchen
Valid rate15 %
Charged17 %
Difference per sale€0.60

Referral fees

Referral fees that differ from the valid rate for your category.

Deadline9 days left
Can be filedday 60 – 120

Deadlines in view

For every case you see from when and until when it can be filed. Cases that expire soon are at the top.

All values in the illustrations are examples.

How it works

From Amazon billing to money in your account.

  1. Daily importDone
    Reimbursement report✓
    Returns✓
    Inventory ledger✓
    Inbound shipments✓
    1

    Daily reconciliation

    Sellercore pulls the reimbursement report, returns, inventory ledger, buyer refunds, inbound shipments and removal orders, read-only through the official Amazon API.

  2. New caseReady
    Return not receivedCoffee Grinder Pro · 1 unit
    Estimated€58.25
    Deadline9 days left
    2

    Find and value cases

    Money Back cross-checks the reports, estimates the amount per case and detects whether it can be filed yet or Amazon is still reviewing it.

  3. Claim textDE EN
    Copy textOpen case
    3

    File the claim

    You copy the ready claim text, open the case in Seller Central straight from Sellercore and paste it in. Or our team does it for you.

  4. Reimbursement reportReimbursed
    Case-ID1234567890
    Credited+€58.25
    4

    Money back

    With the case ID, Sellercore matches the payment in the reimbursement report automatically. You see what has been filed, reimbursed or rejected.

Ready-made claim

Evidence collected, text written.

For every case, Money Back gathers the evidence Amazon wants to see: order, date of the customer refund, returned and reimbursed quantities, SKU, FNSKU and ASIN. From that it writes a factual claim text that you simply paste in.

  • Claim text in English and German
  • Direct link to the right case in Seller Central
  • Status per case: open, filed, reimbursed, rejected
  • Reimbursement detected automatically from the report
Deadlines

Since late 2024 you usually only have 60 days.

You used to have 18 months for most FBA reimbursements. Today every type of error has its own short window with its own starting point. Checking once a quarter costs you money.

WindowStarting point
Warehouse: lost or damagedup to 60 daysDate it appears in the system
Customer returnsday 60 to day 120Refund to the customer
Removals and transit lossday 15 to day 75Creation of the removal order
Removals, other casesup to 60 daysDelivery back to you

According to Amazon's announcements. The current version in your Seller Central always applies. Money Back shows you for every case from when and until when it can be filed. More in the guide Amazon FBA reimbursements: the 60-day trap.

Two ways

File yourself or let us file.

You decide: file the cases yourself and keep every euro. Or hand the work to our team and only pay when Amazon actually pays money back.

You file yourself
0 %commission · included in your plan
  • All cases with amount and deadline
  • Ready claim text in English and German
  • Open the case in Seller Central with one click
  • You decide per case what gets filed
Start 14-day free trial
Service We do it for you
15 %only of the money Amazon actually reimburses
  • Our team files every case for you
  • We follow the cases through to reimbursement
  • You only pay when money comes back
  • No success, no fee
Request the service

Commission net of VAT, calculated on the amount Amazon actually reimburses.

Free trial

How your trial works.

Money Back only reads your Amazon data. Nothing is filed unless you trigger it yourself or hand it to our team.

  1. 1Create your accountNo credit card, in a few minutes.
  2. 2Connect AmazonVia the official API. You see your first data within minutes.
  3. 3Get startedAmazon transfers all your data within up to 24 hours. After that you work with every feature.
  4. 4After 14 daysThe trial ends automatically. There is nothing to cancel.
Start 14-day free trial Book a call

Prefer a guided start? Book a call: in 30 minutes on Google Meet we walk you through the app and answer your questions.

FAQ

Questions about Money Back

Can I try Money Back for free?

Yes. You can try Sellercore free for 14 days with all features, including Money Back, no credit card needed. You see your first data within minutes, the full import takes up to 24 hours. The trial ends automatically, there is nothing to cancel.

What is Money Back?

A Sellercore feature that checks every day what Amazon owes you: lost and damaged FBA stock, missing returns, inbound shortages, wrong fees and reimbursements that are too low. Every case comes with a ready claim text.

Does Sellercore take a commission?

Not if you file yourself: Money Back is included in your plan, and the reimbursed money belongs entirely to you. If our team files the cases for you, we charge 15% (net of VAT) of the amount Amazon actually reimburses. If no money comes back, you pay nothing.

Does Sellercore file the cases for me?

Yes, if you want. With our service, our team files the cases for you and follows them through to reimbursement, for 15% of the reimbursed amount. You can also file yourself: Sellercore writes the claim text and opens the right case in Seller Central, and you paste the text in.

Does Amazon not reimburse automatically anyway?

Some things, yes, such as part of the stock lost in the warehouse. You should not rely on it: if the automatic reimbursement does not happen, the deadline still runs. Money Back checks what has been reimbursed and only shows what is open. Cases that Amazon is still reviewing appear as "waiting".

Which data does Money Back use?

The reimbursement report, returns, inventory ledger, buyer refunds, inbound shipments and removal orders from your Amazon account. Access is read-only through the official API.

How accurate is the estimated amount?

Money Back estimates per case what Amazon should reimburse. Amazon sets the final amount, since 2025 mostly based on manufacturing cost. If you enter your purchase prices in Sellercore, the estimate becomes more accurate.

What happens after I file?

You mark the case as filed and can add the case ID. Sellercore detects the payment in the reimbursement report automatically and sets the case to "reimbursed".

Blog

Related articles

GuideAmazon FBA Reimbursements: The 60-Day Trap22 July 2026 · 7 min GuideFBA Fees 2025: Complete Breakdown of All Costs22 July 2026 · 4 min GuideAmazon Returns: What They Really Cost and How to Protect Your Margin22 July 2026 · 8 min GuideProfit Tracking: The Most Important KPIs for Amazon Sellers22 July 2026 · 4 min

Get back what Amazon owes you.

No credit card, connected to Amazon in a few minutes.

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